Welcome to elkettle.com! To ensure that you understand our shipping policies and related information, please read the following shipping terms (hereinafter referred to as the “Terms”) carefully.

 

1. 1. Shipping Method
      We offer a variety of shipping methods to meet the needs of different customers. The available shipping methods will be displayed at checkout, including but not limited to:

Standard Shipping
International Shipping

 

2. 2. Shipping Costs
      Shipping costs are calculated based on the following factors:

Selected shipping method
Order total
Customer’s shipping address
At checkout, you will see a detailed list of shipping costs.

 

3. 3. Processing Time
      Order Processing: Once we receive your order, we will complete the processing within 2-3 business days. Order processing time may be delayed due to peak season or other special circumstances.
      Shipping Notification: Once the order is shipped, we will send you a confirmation email with the tracking number and shipping details.

3. 3. Delivery Time
      Delivery time depends on the following factors:

Selected shipping method
Location of the shipping address
Handling time of the shipping company and weather conditions
Generally speaking, standard shipping usually takes 3-7 business days,

 

5. 5. International Shipping
      We support international orders, but the specific shipping methods and costs vary depending on the destination. International orders may take longer to ship and may be subject to additional duties or fees.

5. 5. Order Tracking
      All shipped orders will be accompanied by a tracking number. You can track it on our “Order Tracking” page or through the shipping company’s website.

5. 5. Delivery Issues
      Failure to deliver: If the delivery is not due to an incorrect address or other reasons, you will be responsible for additional re-shipping costs.
      Lost or damaged packages: If the package you received is damaged or lost, please contact us within 48 hours of receiving the package and we will assist you.

5. 5. Customer Responsibilities
      Please ensure that you provide accurate shipping address and contact information when placing an order. You will be solely responsible for any delays or losses caused by inaccurate information provided.

5. 5. Changes to Shipping Terms
      We reserve the right to modify these shipping terms at any time. All modifications will be posted on this website, and you should follow the latest version of the terms when placing an order.

Thank you for choosing elkettle.com! We look forward to providing you with a great service and experience.