Thank you for choosing elkettle.com! If you are not satisfied with your purchase, we offer a clear refund policy to ensure your shopping experience is smooth and worry-free.

Refund eligibility
Refund request: If you would like to request a refund, please submit a refund request within 30 days of receiving the product.
Item condition: The product must be unused. If the product is used or damaged, we will not be able to accept a refund.

Refund request steps
Contact customer service: Contact us via email at seanwalters@elkettle.com or call customer service at +1 814 843 1101 and provide your order number and the reason for the refund request.
Get a return address: After review, we will provide you with a return address.

Refund processing
Once we receive your return and confirm that it is eligible for a refund, your refund request will be processed. Generally, the refund will be completed within 3-5 business days and the refund will be refunded to your original payment account.
Refund processing may be delayed depending on your bank or credit card company. Please contact us if you need further assistance.

Shipping Policy
If the return is due to our error (e.g. wrong item or damaged item), we will cover the shipping cost and refund the full amount.
For refunds for personal reasons (e.g. dislike, wrong size, etc.), the shipping cost will be borne by the customer.

Exchange Policy
If you wish to exchange an item, please contact us within 30 days of your initial purchase. We will guide you on how to make the exchange based on the circumstances.

Privacy Protection
We are committed to protecting your personal information during the refund process, and all relevant information will only be used to process your refund request.

Policy Changes
This Refund Policy may be updated from time to time. We will post the changed Refund Policy on the website and update the last revised date. Please check the latest policy before purchasing.
If you have any questions or concerns, please feel free to contact us. Thank you for your support of elkettle.com, and we look forward to providing you with better service!