Welcome to elkettle.com! To ensure you have a good experience on this website, we have established the following Terms and Conditions (hereinafter referred to as the “Terms”). Please read these Terms carefully before using this website. If you have any questions about the Terms, please feel free to contact us.

 

1. 1. Purpose and Applicability
      These Terms and Conditions are intended to set out the problems that users may encounter when using this website and their solutions. They apply to all users and customers who visit, browse and use this website.

1. 1. FAQs
      2.1 Order Processing and Confirmation

Order Confirmation: You will receive an order confirmation email after placing an order. If you do not receive it within 24 hours, please check your spam folder.
Processing Time: Orders are usually processed within 2-3 business days. If there is a delay, we will notify you by email.
2.2 Shipping and Delivery

Shipping Options: We offer a variety of shipping options, which can be selected at checkout.
Delivery Time: The specific delivery time depends on your address and the shipping method you choose, usually 3-7 business days.
2.3 Refund and Return

Refund Period: If you are not satisfied with the purchased product, please apply for a refund within 30 days after receiving the product.
Return Process: You need to contact customer service and return the product as instructed, ensuring that the product is unused and in its original packaging.
2.4 Product Issues

Defective Product: If the product you received is defective or damaged, please contact us within 48 hours after receiving the product. We will replace the product or provide a refund for you.
Wrong Product: If you received the wrong product, please contact us in time to negotiate.
2.5 Account Issues

Password Reset: If you forget your password, you can click the “Forgot Password” link on the login page and follow the instructions to reset your password.
Account Security: Please keep your login information safe and update your password regularly to improve security.

Thank you for choosing elkettle.com, we look forward to providing you with excellent products and services! If you have any questions, please feel free to contact us.